Frequently Asked Questions
Everything you need to know about your HAIRO experience.
What makes HAIRO products different from other hair care brands?
At HAIRO, we prioritize science-backed formulas and ethically sourced botanical ingredients. Our products are sulfate-free, paraben-free, and specifically designed to restore hair health from the follicle to the tip.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days. You will receive a tracking number as soon as your order ships.
Are HAIRO products safe for color-treated or chemically processed hair?
Yes, all our formulas are color-safe and gentle enough for chemically treated hair. We avoid harsh surfactants that strip color, ensuring your salon results last longer.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product within 30 days of delivery for a full refund or exchange, provided at least 50% of the product remains.
Do you test your products on animals?
Absolutely not. HAIRO is a 100% cruelty-free brand. We never test our finished products or raw ingredients on animals, nor do we work with suppliers who do.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment installments through specialized providers at checkout.